Your satisfaction, trust, and safety are extremely important to us. Because our teas are consumable herbal products, certain return limitations apply to ensure quality and hygiene.

Refunds

We offer full refunds under the following conditions:

• Your order arrives damaged, defective, or incorrectly packaged.
• You notify us within 7 days of receiving your order.

Please include clear photos of the issue so our team can quickly review and resolve your request.

Returns

To maintain product safety and freshness:

• Opened or used tea products cannot be returned.
• Unopened items may be returned within 14 days of delivery for an exchange or store credit.
• Return shipping costs are the responsibility of the customer unless the return is due to our mistake.

Shipping & Handling

Once received, we recommend storing your teas in a cool, dry place, away from heat, moisture, and direct sunlight to maintain quality.

All tea blends are packaged carefully to preserve freshness, potency, and aroma during transit.